Delete your BuildNavo account

You can delete your BuildNavo account in the app, or by email if you no longer have the app. You don't need to reinstall it.

Step 1: Cancel any Apple or Google subscription

• Apple App Store: open your Apple account's subscription settings on your iPhone.
• Google Play: open Payments and subscriptions in the Google Play app.

If you bought your subscription on our website, you can skip this step.

Step 2: Save anything you want to keep

Deletion can't be undone. In the app, go to the Business tab and save a backup file first.

Step 3: Delete your account

Option A: In the app

1. Open BuildNavo and log in.
2. Tap Account at the top of the screen.
3. Tap Delete account, then Yes, delete my account.

Option B: By email

1. From the email address on your account, write to buildnavo.privacy@gmail.com with the subject "Delete my BuildNavo account".
2. We may ask you to confirm that the account is yours.
3. We will delete your account within 30 days and email you when it is done.

What gets deleted

• your login, business details and settings;
• your jobs, quotes, invoices, payment records and expenses;
• your client records, signatures and photos; and
• your order records and subscription record held by BuildNavo.

What may be kept

• Copies in backups may stay for a limited time until they are replaced.
• We may keep information where the law requires it, or for security, fraud prevention or tax and accounting records.
• Apple, Google or our payment processor keep their own payment records under their own policies.
• Anything you already sent to a client or store stays with them.

Our Privacy Policy has more detail.