BuildNavo Privacy Policy

Effective date: November 10, 2026

BuildNavo keeps your business and job information so the app can work for you. We do not sell personal information, show ads, or use tracking or analytics tools in the app.

1. Who we are

BuildNavo is provided by Structiva Inc., an Alberta, Canada company based in Chestermere, Alberta ("we", "us" or "our"). This policy covers the BuildNavo mobile apps, app.buildnavo.com and buildnavo.com.

For privacy questions or requests, contact the Privacy Officer, Structiva Inc., at buildnavo.privacy@gmail.com.

2. What we collect

Type	What it includes	Why we need it
Account	Email address, password (stored in protected form), business name, phone number, parish and country	To create your account, log you in and contact you
Business details	Logo, bank or payment details, payment links, terms and price lists that you enter	To show them on your quotes and invoices
Client details	Names, phone numbers, email addresses and site addresses that you enter	To prepare your quotes and invoices and keep your records
Job records	Quotes, invoices, payments received, client signatures, expenses, notes and site visits	To save your work and sync it across your devices
Photos and files	Photos of job sites, problems on site and receipts, and any files you add	To keep them with the job
Hardware store orders	Store, order code, items and amounts, and whether you marked the order as bought	To track orders and work out commission from partner stores
Subscription	Plan, billing period, status, renewal date and customer reference from the payment provider	To give you the plan you paid for
Technical data	IP address, device and browser details, and server logs	To connect you to the service, keep it secure and fix problems

We do not receive your full card number. Card payments are handled by Apple, Google or our payment processor.

Camera and photos. BuildNavo uses your camera or photo library only when you choose to add a photo. We do not collect your location or phone contacts.

3. How we use information

to run the service, including saving and syncing your work;
to make the quotes, invoices and other documents you ask for;
to manage trials, plans and subscriptions;
to send codes and messages about your account or the service;
to answer you when you ask for help;
to keep the service secure and prevent misuse; and
to follow the law.

We do not currently send your information to AI services. If we add a feature that does, we will update this policy and tell you before it uses your information.

4. Who we share it with

We do not sell personal information. We share it only as follows:

Hosting and account providers: Supabase stores accounts and app data. Netlify hosts our websites.
Email providers: a provider delivers sign-up codes and account emails.
Payment providers: Apple, Google or our payment processor receive what they need to handle a subscription.
Font and code libraries: the app can load fonts from Google Fonts and a PDF tool from Cloudflare. These services can see your IP address.
Hardware stores: a store receives an order only when you send it. We may compare order codes and amounts with partner stores to work out commission.
Anyone you choose: when you send a quote or share a file, for example by WhatsApp or email, it goes to the person you chose under that service's own terms.
Legal reasons: we may share information when the law requires it, or to protect people or the service.
Business changes: information may transfer as part of a merger, sale or reorganization. We will tell you if this affects you.

Our team can see order details, including your business name and phone number, for the partner store commission report.

5. Where information is stored

Our service providers may store and process information outside Jamaica and Canada, including in the United States. The laws in those countries may differ from those where you live. All information sent between the app and our service is encrypted in transit.

6. How long we keep it

We keep your information while your account is open. A job you delete disappears from your screens, but its record may stay in your account, marked as deleted, so your other devices learn about the delete. It is removed when your account is deleted.

When you delete your account, we delete your account information, jobs, clients and settings. Copies may stay in backups for a limited time. We may keep information where the law requires it, or for security, fraud prevention or tax and accounting records.

See how to delete your account. We act on emailed deletion requests within 30 days.

7. Information about your clients

If you enter information about your clients, you decide what is collected and why. You are responsible for following the privacy laws that apply to you. If a client asks us about their information, we may refer them to you.

8. Your choices and rights

You can see and change most of your information in the app. Depending on where you live, you may also have the right to:

ask for a copy of your personal information;
ask us to correct or delete it;
withdraw consent, or object to certain uses; and
complain to a privacy regulator.

To make a request, email buildnavo.privacy@gmail.com. We may need to confirm who you are first.

Regulators include the Office of the Information Commissioner in Jamaica and the Office of the Information and Privacy Commissioner of Alberta.

9. Security

We use encrypted connections, access controls and account separation, so each account can reach only its own data. No system is perfectly secure, so please use a strong password and keep it private. Information saved on your device is only as safe as that device.

10. Age limit

BuildNavo is for adults running a business. It is not meant for anyone under 18, and we do not knowingly collect information from children. If you think a child has given us information, contact us and we will delete it.

11. Changes to this policy

We may update this policy. If a change is significant, we will tell you in the app or by email before it takes effect. The effective date above shows the current version.

12. Contact us

Privacy Officer, Structiva Inc.
Chestermere, Alberta, Canada
Email: buildnavo.privacy@gmail.com